Privacy Policy
Effective Date: October 9, 2025
Arcade Florist Bedford (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website arcadefloristbedford.com (“Site”). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Identification Information: Name, email address, phone number, billing and shipping addresses, payment information, and other details necessary to process your orders and provide customer support.
- Non-Personal Identification Information: Browser type, device type, IP address, operating system, referring URLs, and other technical data collected automatically through cookies and similar technologies to enhance your user experience.
- Transactional Information: Details of products or services you have purchased from us, including dates, amounts, and delivery information.
- Communication Information: Records of your interactions with our customer service team, including emails, phone calls, and live chat conversations.
2. How We Use Your Information
We use the information we collect in the following ways:
- To Process Orders: To fulfill your orders, process payments, and arrange for delivery.
- To Provide Customer Support: To respond to your inquiries, resolve issues, and improve our services.
- To Improve Our Website: To analyze usage patterns, troubleshoot problems, and enhance the functionality and content of our Site.
- To Send Promotional Materials: To inform you about new products, services, or special offers, provided you have consented to receive such communications.
- To Comply with Legal Obligations: To meet legal requirements, resolve disputes, and enforce our agreements.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- With Service Providers: To trusted third-party vendors who assist us in operating our business, such as payment processors, delivery services, and IT support providers. These service providers are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- For Legal Compliance: When required by law or in response to valid legal processes, such as subpoenas or court orders, or to protect our rights, safety, or property.
- During Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can choose to disable cookies through your browser settings, but some features of the Site may not function properly.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Third-Party Links
The Site may contain links to third-party websites. Arcade Florist Bedford is not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
7. Your Rights
You have the right to:
- Access and obtain a copy of your personal information.
- Request correction or update of inaccurate information.
- Request deletion of personal data where applicable.
- Opt-out of marketing communications.
8. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will take steps to delete it promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Your continued use of the Site after such changes constitutes your acceptance of the updated Privacy Policy.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: [email protected]